The protection of the data and privacy of all current, former, and future customers is an important concern for Netsuisse AG, Netsuisse Limited, and Netsuisse International (Spain) S.L.U. (hereinafter collectively referred to as “NETSUISSE” or “Netsuisse Group”). For this reason, we ensure that your data collected, processed, and used during your visit to the NETSUISSE website and when using our mobile applications is protected.
By accessing the NETSUISSE website or using our applications, you accept our provisions on the processing of personal data and agree to the procedures and provisions of this privacy policy.
This privacy policy may be updated at any time. We therefore recommend that you review it regularly.
This privacy policy applies to all data that the Netsuisse Group receives in connection with your use of the NETSUISSE website and our mobile applications (iOS and Android).
Our website and applications may contain links to third-party websites. This privacy policy does not apply to offers that are under the control of third parties. Please refer to the privacy policies of the respective third parties.
We collect two types of data on our website and in our applications:
Active data (e.g., name, postal address, email address, telephone number, credit card information), provided that this is voluntarily submitted by the user for the purpose of registration, placing online orders, or subscribing to an email newsletter.
Passive data (e.g., IP address, type of browser software or operating system used, pages visited, including date and duration).
NETSUISSE does not at any time establish a connection between passive data and the customer’s personal data.
Your personal data is processed on the following legal bases:
Contract fulfillment: To provide the services you have requested and to execute contracts.
Legitimate interests: To improve our offerings, to ensure the security of our systems, and for internal evaluations, provided that your interests do not outweigh these interests.
Consent: If you have given us your express consent (e.g., to receive marketing communications). You can revoke this consent at any time.
Legal obligation: Where processing is necessary to fulfill legal obligations.
The data collected, in particular passive data, helps us understand how visitors use the NETSUISSE website and our applications. This enables us to manage our offerings and improve their user-friendliness.
We also use the data, in particular the active data, for customer and user management and for marketing measures. Your personal data will only be used in accordance with the applicable laws and regulations. You can decide at any time to no longer receive informational emails.
We use tracking technologies such as cookies to collect data. You can set your browser to warn you before any tracking technology is used or to block such functions altogether. However, blocking these functions may result in limited functionality.
We will not sell recorded data or make it available to third parties for a fee. If it is necessary to pass on data to third parties, we will indicate this in advance where possible and obtain your consent.
NETSUISSE may pass on your data to its own employees, representatives, and partners. In order to provide services, we may pass on personal data to carefully selected third-party service providers who are obliged to comply with data protection regulations.
When using our mobile applications, technically necessary data is transmitted to the following third-party providers:
Apple Inc., One Apple Park Way, Cupertino, CA 95014, USA – for push notifications via Apple Push Notification Service (APNs). The Data Privacy Framework (DPF) ensures an adequate level of data protection. Privacy policy: https://www.apple.com/legal/privacy/
Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA – for push notifications via Firebase Cloud Messaging (FCM) and Android platform services. The Data Privacy Framework (DPF) ensures an adequate level of data protection. Privacy policy: https://policies.google.com/privacy
Amazon Web Services (AWS), Amazon.com, Inc., 410 Terry Avenue North, Seattle, WA 98109, USA – for the operation of cloud infrastructure and services on which NETSUISSE systems and data are hosted. The Data Privacy Framework (DPF) ensures an adequate level of data protection. Privacy Policy: https://aws.amazon.com/privacy/
We may also disclose your data to authorities if required by law or necessary to enforce legal claims.
We process and store active data for as long as is necessary to fulfill our contractual and legal obligations, i.e., for the duration of the entire business relationship and beyond, in accordance with the statutory retention and documentation obligations.
We store passive data for six months and then delete it.
In accordance with the Swiss Data Protection Act (DSG) and, where applicable, the EU General Data Protection Regulation (GDPR), you have the following rights:
Right to information: You can request information about the data we store at any time. Requests are usually answered within 30 days and free of charge.
Right to rectification: You can request the rectification of inaccurate or incomplete data.
Right to erasure: Under certain conditions, you can request the erasure of your data.
Right to data portability: You can request that your data be transferred to you or another controller in a structured, commonly used format.
Right to object: You can object to the processing of your data if it is based on legitimate interests.
Right to human review: In the case of automated decisions that significantly affect you, you have the right to request a human review.
Withdrawal of consent: You can withdraw your consent at any time with effect for the future.
To assert your rights, please contact: datenschutz@netsuisse.com or the postal address below. NETSUISSE is bound by the identity of the user when responding to inquiries; inquiries must therefore be accompanied by suitable proof of identity.